Contact
Visit Furano is more than just an informational resource; it’s a passionate advocate for the region’s treasures, from the vibrant lavender fields of summer to the world-class powder snow of winter. To ensure that your questions and requests are handled with the utmost care, Visit Furano strives to respond to emails within 48 hours. Below, we dive deeper into how to make the most of your communication with the team, no matter what type of inquiry you have.
Office Hours and Response Timeline
Business Hours: Monday to Friday, 11:00 a.m. to 6:00 p.m. (JST)
Closed: Saturdays, Sundays, and public holidays
Processing Times for Late Inquiries: Any emails received after 3:00 p.m. JST or during weekends and holidays will be attended to once business resumes. While this might mean a slight wait, rest assured your inquiry will be prioritized upon reopening.
Tips for Faster and More Effective Responses
To receive the most comprehensive and relevant response, remember to include all pertinent details in your inquiry. Are you planning a winter ski trip to Furano’s renowned slopes, or do you want to explore its stunning summer flower fields? Mention specifics such as your preferred travel dates, the size of your group, or particular activities you’re interested in. Detailed inquiries enable Visit Furano’s team to offer tailored advice and recommendations.
- Clarity and Conciseness: While it’s essential to provide enough detail, keeping your email structured and concise will help the team quickly understand and respond to your request.
- Attachments: If you’re inquiring about specific locations or tours, consider attaching relevant documents or links for reference. This is especially useful for complex queries involving itineraries or promotional material.
Email Contact Information by Category
1. Advertising, Marketing, and Business Collaborations
Visit Furano partners with businesses that wish to leverage the region’s charm and visibility to promote unique ventures. Whether you’re looking to feature your brand through strategic campaigns or explore sponsorships aligned with Visit Furano’s ethos of culture and sustainability, this is your go-to resource.
Contact for Business and Promotion Enquiries:
Email: advertising@visitfurano.jp
What to Include: A brief overview of your business, your proposal or questions, and any deadlines or relevant timelines.
2. Tour Services and Personalized Experiences
Furano isn’t just a place; it’s an experience—where nature, tradition, and adventure meet. If you’re keen to book a guided tour, you’re in for a treat. The region offers everything from serene nature walks and cycling tours to breathtaking hot air balloon rides and food tours showcasing local delicacies. By contacting the tours department, you can receive curated advice or schedule experiences that align with your interests.
Contact for Tour Inquiries:
Email: tours@visitfurano.jp
What to Include: Specify the type of tour you’re interested in, potential travel dates, group size, and any special requests or accessibility needs.
3. General Enquiries
For questions that don’t fit into the categories above, Visit Furano’s general inquiry line is ready to assist. Whether you’re curious about the best times to visit the flower fields, how to reach a scenic viewpoint, or seasonal festivals to add to your itinerary, this contact will provide comprehensive answers.
Contact for General Assistance:
Email: info@visitfurano.jp
What to Include: Your question or topic, any relevant background information, and preferred modes of travel or types of attractions.
Phone Support for Swift Assistance
If you need to speak directly with a representative, a phone call can sometimes provide the quickest route to a solution. Visit Furano’s phone support is particularly useful for urgent matters, like confirming tour details or last-minute changes to travel plans.
Phone Number: +81 (0)70-9031-7002
Pro Tip: Be mindful of international time zones! Japan Standard Time (JST) may differ significantly from your local time, so plan your call accordingly.